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PROBE Data Solutions provides comprehensive solutions for managing every computer in your company. Our maintenance plans are designed to ensure that your computers are functioning properly, running at optimum performance and always protected against threats and outages. You use technology to run your business and PROBE ensures that your computers stay running no matter what the conditions.
PROBE Data Solutions offers three service plans for Workstation Management to suit your particular business needs. These plans range from our basic plan offering remote support and basic Workstation management to our Premium plan which offers the added security of after hours and on-site support as well as complete Workstation management, upgrades and information security.
Let PROBE help you decide which plan is perfect for your company, call us today for a free consultation at 1-800-819-2827.
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Phone Support (M-F 8am-5pm) |
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Remote PC Support (M-F 8am-5pm) |
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Operating System Support (Microsoft, Linux, Mac) |
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Standard Desktop Application Support |
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Specialty Application Support |
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Emergency After Hour Phone Support (5pm-7am M-F, Sat/Sun) |
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On-Site Support (M-F 8am-5pm) |
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Emergency On-Site Support (5pm-7am M-F, Sat/Sun) |
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MAINTENANCE / ADMINISTRATION |
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Online Incident Case Submission & Tracking |
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Asset Management & Reporting |
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Software License Management & Reporting |
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Performance Optimization & Preventative Maintenance |
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Specialty Application Installation / Configuration |
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Device Management (Printers, Scanners, Fax Machines) |
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Mobile Device Management (Blackberry, Palm, Windows Mobile) |
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VPN / Remote Workstation Access Setup |
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Quarterly On-site Maintenance and Reporting |
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INFORMATION SECURITY / PROTECTION |
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Virus Prevention & Removal |
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Spyware Prevention & Removal |
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Operating System & Software Patch Management |
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User Accounts Management / Information Sharing & Security |
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Resource Sharing (Databases, Printers, Multi-Function Devices) |
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* All workstations must meet PROBE system requirements before entering into a maintenance contract.
* All workstations managed by these service plans must have High Speed internet access.
Call PROBE today for pricing, available discounts and a detailed breakdown of our service structure and SLA definitions.
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