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In virtually every organization, servers are the backbone of your shared resources and data. An inaccessible server can result in a loss of productivity. Our sophisticated software will alert our technicians so that issues are resolved before you even know they existed. Let us manage your most valuable assets.
PROBE Data Solutions offers three server maintenance plans for all levels of support. Whether you require critical monitoring, every day maintenance or on-site maintenance and support, we have a plan to suite your business needs.
Let PROBE help you decide which plan is perfect for your company, call us today for a free consultation at 1-800-819-2827.
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Phone Support (M-F 8am-5pm) |
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Remote PC Support (M-F 8am-5pm) |
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Operating System Support (Microsoft, Linux, Mac) |
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Standard Desktop Application Support |
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Specialty Application Support |
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Emergency After Hour Phone Support (5pm-7am M-F, Sat/Sun) |
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On-Site Support (M-F 8am-5pm) |
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Emergency On-Site Support (5pm-7am M-F, Sat/Sun) |
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MAINTENANCE / ADMINISTRATION |
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Online Incident Case Submission & Tracking |
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Asset Management & Reporting |
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Software License Management & Reporting |
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Performance Optimization & Preventative Maintenance |
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Specialty Application Installation / Configuration |
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Device Management (Printers, Scanners, Fax Machines) |
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Mobile Device Management (Blackberry, Palm, Windows Mobile) |
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VPN / Remote Workstation Access Setup |
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Quarterly On-site Maintenance and Reporting |
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INFORMATION SECURITY / PROTECTION |
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Virus Prevention & Removal |
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Spyware Prevention & Removal |
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Operating System & Software Patch Management |
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User Accounts Management / Information Sharing & Security |
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Resource Sharing (Databases, Printers, Multi-Function Devices) |
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* All workstations must meet PROBE system requirements before entering into a maintenance contract.
* All workstations managed by these service plans must have High Speed internet access.
Call PROBE today for pricing, available discounts and a detailed breakdown of our service structure and SLA definitions.
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