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Your network needs constant care, just as your computers do, to perform at its optimal potential. PROBE Data Solutions monitors your networks health on a daily basis to ensure that network traffic is flowing as it should be. Gathering this information allows us to proactively manage your systems and empower your company with strategic direction before an outage occurs.
PROBE Data Solutions offers three Network Maintenance plans including services ranging from disaster recovery planning to vendor support to ensure that your network is up and running with minimal to no downtime.
Let PROBE help you decide which plan is perfect for your company, call us today for a free consultation at 1-800-819-2827.
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Phone Support (M-F 8am-5pm) |
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Remote PC Support (M-F 8am-5pm) |
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Operating System Support (Microsoft, Linux, Mac) |
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Standard Desktop Application Support |
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Specialty Application Support |
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Emergency After Hour Phone Support (5pm-7am M-F, Sat/Sun) |
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On-Site Support (M-F 8am-5pm) |
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Emergency On-Site Support (5pm-7am M-F, Sat/Sun) |
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MAINTENANCE / ADMINISTRATION |
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Online Incident Case Submission & Tracking |
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Asset Management & Reporting |
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Software License Management & Reporting |
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Performance Optimization & Preventative Maintenance |
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Specialty Application Installation / Configuration |
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Device Management (Printers, Scanners, Fax Machines) |
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Mobile Device Management (Blackberry, Palm, Windows Mobile) |
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VPN / Remote Workstation Access Setup |
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Quarterly On-site Maintenance and Reporting |
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INFORMATION SECURITY / PROTECTION |
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Virus Prevention & Removal |
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Spyware Prevention & Removal |
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Operating System & Software Patch Management |
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User Accounts Management / Information Sharing & Security |
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Resource Sharing (Databases, Printers, Multi-Function Devices) |
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* All workstations must meet PROBE system requirements before entering into a maintenance contract.
* All workstations managed by these service plans must have High Speed internet access.
Call PROBE today for pricing, available discounts and a detailed breakdown of our service structure and SLA definitions.
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